Refund & cancellation policy

Our refund policy

We want you to be happy with Novalyn. If you are not, you may request a full refund of your first payment for a plan within 14 days of the purchase date. This applies to the Monthly, Yearly and Lifetime plans.

Outside that window, renewal payments are generally non-refundable, but if something has clearly gone wrong on our side, contact us and we'll make it right.

How to request a refund

1. Email support.novalyn@gmail.com from the address you used at checkout (or include your Stripe receipt).
2. Tell us you'd like a refund — that's enough.
3. We'll process it through Stripe back to your original payment method. Refunds usually appear within 5–10 business days, depending on your bank.

Cancelling a subscription

Monthly and Yearly plans renew automatically until you cancel. You can cancel at any time, for any reason:

• use the Stripe Billing Portal link in your Stripe receipt email; or
• email us and we'll cancel it for you.

Cancelling stops future renewals. You keep access until the end of the period you have already paid for. You won't be charged again after that.

Your statutory rights

If you are a consumer in the EU/EEA or the UK, you have a legal right of withdrawal for online purchases. Because Novalyn is digital content delivered immediately, that right can be affected once you start using the licence — but our 14-day money-back guarantee above is offered on top of, and more generous than, that minimum, so you don't need to rely on it. Nothing in this policy limits your statutory rights.

Chargebacks

Please contact us before raising a chargeback with your bank — it is almost always faster to resolve it directly with us.

Contact

Refund or cancellation questions: support.novalyn@gmail.com.